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Guarantees
Products Spirit of Gamer or Advance are covered by the legal guarantee for 2 years. Our guarantee policy is not an obstacle to the benefit of consumers, the legal guarantee of defects on products sold and the legal guarantee of defects in conformity of goods with the contract.
LEGAL GUARANTEE
This guarantee allows you to choose between the repair and the replacement of the property and in the event of impossibility, to obtain the refund or to keep the property and to be restored to part of the price. The implementation of this guarantee is free of charge for you.
Article L217-3
The seller delivers a property in accordance with the contract and the criteria set out in section L. 217-5.
It responds to defects in conformity existing at the time of the issuance of the property within the meaning of Article L. 216-1, which appear within two years of the issuance of the property.
In the case of a contract for the sale of a property with digital elements:
1° When the contract provides for the continuous provision of digital content or digital service for a period of less than or equal to two years, or where the contract does not determine the duration of the supply, the seller responds to the failures to comply with this digital content or digital service that appear within two years of the issuance of the property;
2° When the contract provides for the continued provision of digital content or digital service for a period of more than two years, the seller responds to defects in compliance with this digital content or digital service that appear during the period during which it is provided under the contract.
For such goods, the applicable time limit does not deprive the consumer of his right to update in accordance with the provisions of Article L. 217-19.
The seller also responds, during the same period, to defects in conformity resulting from the packaging, assembly instructions, or installation when the contract was loaded or carried out under its responsibility, or when the incorrect installation, performed by the consumer as provided for in the contract, is due to deficiencies or errors in the installation instructions provided by the seller.
This warranty period applies without prejudice to sections 2224 et seq. of the Civil Code. The starting point of the prescription of consumer action is the day of the consumer's knowledge of the default.
Article L217-5
In addition to the contract criteria, the property is in compliance if it meets the following criteria:
1° It is specific to the usual use of a similar property, taking into account, where appropriate, any provision of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;
2° Where applicable, it possesses the qualities that the seller presented to the consumer in the form of a sample or model before the contract was concluded;
3° Where applicable, the digital elements contained therein are provided according to the most recent version available at the time of the contract's conclusion, unless the parties agree otherwise;
4° Where applicable, it is issued with all accessories, including packaging, and installation instructions that the consumer can legitimately wait;
5° Where applicable, it is provided with updates that the consumer can legitimately wait, in accordance with the provisions of Article L. 217-19;
6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and security, that the consumer can legitimately wait for goods of the same type, given the nature of the property as well as public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or labelling.(...)
Article L217-13
Any property repaired as part of the legal compliance guarantee benefits from an extension of this six-month warranty. As long as the consumer makes the choice of the repair but that it is not implemented by the seller, the compliance with the replacement of the property makes the consumer run a new period of legal guarantee of conformity attached to the property replaced. This provision applies from the day the replacement property is issued to the consumer.
LEGAL GARANTIE DES VICES-CACHES SUR LES PRODUCTS
Article 1641 of the Civil Code: The seller is bound by the warranty because of the hidden defects of the thing sold that make it unfit for the use to which it is intended, or that so diminish this use that the buyer would not have acquired it, or would have given it only a lesser price, if he had known them.
Article 1644 of the Civil Code: In the case of articles 1641 and 1643, the buyer has the choice to make the thing and to get the price returned, or to keep the thing and to get a part of the price paid.
Article 1648 (1) of the Civil Code: The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the vice.
It is recalled that any commercial warranty applies without prejudice to the right of the consumer to benefit from the legal guarantee of conformity, under the conditions set out in sections L217-1 to L217-32 of the Consumer Code, and that relating to hidden defects, under the conditions set out in the sections 1641 to 1649 Civil Code.